Shipping Privacy Policy

Effective Date: June 15, 2018
Last Updated: August 19, 2025

Freight Cargo Global (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of information entrusted to us in the course of providing freight forwarding and logistics services. This Shipping Privacy Policy explains how we collect, use, store, and protect personal and shipment-related information.

1. Scope of This Policy

This policy applies to information collected through:

  • Our website (freightcargoglobal.com)

  • Email, phone, and contact forms

  • Shipment bookings, quotes, and coordination activities

  • Business communications with clients, partners, and service providers

This policy covers both personal data and operational shipping data where applicable.

2. Information We Collect

We may collect the following categories of information:

Personal & Business Contact Information

  • Name, company name, job title

  • Email address, phone number

  • Billing and invoicing contact details

Shipping & Operational Information

  • Consignor and consignee details

  • Cargo descriptions, weights, dimensions

  • Shipping documents (commercial invoices, packing lists, bills of lading, airway bills)

  • Shipment references and tracking data

Technical & Website Information

  • IP address, browser type, device information

  • Pages visited and form submissions

  • Cookies and basic analytics data

3. How We Use Your Information

Information collected is used strictly for legitimate business and operational purposes, including:

  • Providing freight forwarding and logistics services

  • Preparing quotes, bookings, and shipment coordination

  • Managing documentation and compliance requirements

  • Communicating shipment status and operational updates

  • Responding to inquiries and support requests

  • Improving website functionality and service quality

We do not sell, rent, or trade personal or shipment-related data.

4. Legal Basis for Processing

We process information based on one or more of the following:

  • Performance of a contract or service request

  • Compliance with legal or regulatory obligations

  • Legitimate business interests related to logistics operations

  • Consent provided through form submissions or communication

5. Information Sharing & Disclosure

We may share information only when necessary and only with relevant parties, including:

  • Carriers (airlines, shipping lines, trucking companies)

  • Customs brokers and regulatory authorities

  • Warehousing and logistics partners

  • Payment processors and professional service providers

Information is shared strictly on a need-to-know basis to execute logistics services or meet legal requirements.

6. International Data Transfers

As a logistics provider operating across borders, information may be transferred internationally. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect data confidentiality and integrity.

7. Data Retention

We retain personal and shipment-related information only for as long as necessary to:

  • Fulfill contractual and operational obligations

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes or enforce agreements

Once no longer required, data is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

While no system can guarantee absolute security, we take data protection seriously and continuously review our safeguards.

9. Cookies & Website Tracking

Our website may use cookies and basic tracking technologies to:

  • Improve user experience

  • Analyze site performance

  • Monitor traffic and usage patterns

You may adjust cookie settings through your browser preferences.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of data where legally permitted

  • Object to certain processing activities

Requests can be made by contacting us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their policies independently.

12. Changes to This Policy

We may update this Shipping Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

13. Contact Information

For questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Freight Cargo Global
Email: operations@cargosolutionsexpress.com
Website: https://cargosolutionsexpress.com